Shipping & Delivery

Shipping Policy

1. Where We Ship

We currently ship across India. International shipping is coming very soon — we're actively setting up the process so customers outside India can order too. Follow our Instagram or WhatsApp for updates on when this opens.

2. Processing Time

• Ready-stock items: dispatched within 1–3 business days of confirmed payment.
• Made-to-order/custom items: dispatched within 5–7 business days, to allow proper pouring and curing time.

Processing time is separate from courier transit time — total delivery time is processing + transit.

Our Courier Partners

We ship through DTDC and Delhivery.

3. Packaging

Every piece is carefully wrapped and cushioned for transit, since resin art is delicate. Please handle your package gently and always inspect it during unboxing (see our Replacement Policy for why this matters).

4. Order Confirmation & Tracking

To keep things transparent, every order will get:

• An order confirmation message once payment is received, sent via WhatsApp and/or email.
• A dispatch/tracking update once your order ships, including the courier name and a trackable tracking link/AWB number — sent the same way.

We recommend saving your order confirmation until delivery, especially for replacement claims.

5. Shipping Charges

Shipping charges (if any) will be clearly shown before you confirm your order.

6. Delays

While we hand over every order promptly, transit time is managed by our courier partners and can occasionally be affected by weather, regional disruptions, or peak-season volume. We'll help track and follow up with the courier on your behalf if a delay occurs.

7. Lost or Missing Packages

If tracking shows "delivered" but you haven't received your order, or your package appears lost in transit, contact us within 48 hours at support@klaayo.com or WhatsApp with your order details, and we'll raise it with the courier partner and work with you on next steps.

8. Address Accuracy

Please double-check your shipping address and phone number at the time of ordering. We aren't responsible for delays or non-delivery caused by an incorrect or incomplete address provided by the customer.

9. International Shipping (Coming Soon)

Once international shipping opens, please note: delivery times will be longer than domestic orders, and any customs duties, import taxes, or clearance charges levied by the destination country will be the customer's responsibility, not included in our product price.